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CLIMB WorksKeana FarmsSmoky Mountains

Coronavirus Updates

By March 14, 2020June 22nd, 2020No Comments

Update 5.21.20

CLIMB Works Smoky Mountains in Gatlinburg, TN has reopened!
CLIMB Works Keana Farms in Oahu, Hawaii has reopened!

New Reopening Policies

As we reopen at both CLIMB Works locations, taking care of our guests and our staff remains our top focus. We are carefully following guidelines released by the state of Tennessee and Hawaii, as well as implementing the following new policies & procedures to help prevent the spread of COVID-19.

Customer screening

All guests will be asked the following questions before arrival. If your answer is “yes” to any of the following we would kindly ask that you reschedule or cancel your reservation for the safety of our staff and other guests.

  1. Have you been in close contact with a confirmed case of COVID-19?
  2. Are you experiencing a cough, shortness of breath or sore throat?
  3. Have you had a fever in the last 48 hours?
  4. Have you had a new loss of taste or smell?
  5. Have you had vomiting or diarrhea in the last 24 hours?

Contactless Check-In

We also ask that you check your confirmation email for a link to fill out your individual waivers on your own devices within 24 hours of your activity time. If you aren’t able to do this on your own device, we will have QR codes onsite to scan with your personal device.

We also ask for our guests to please pay with debit or credit cards so we limit cash handling for our staff.

How we’re handling cleaning

We’ve increased cleaning procedures throughout our location and high-touch areas will be cleaned every two hours and between tour groups. We’ve added more sanitization stations throughout the park to help keep activity surfaces clean. We’ve increased our gear cleaning frequency and added organized gear rotation for used gear to limit exposure.

Face masks and fever testing

All staff members will be required to wear a mask or face covering over their nose and mouth in line with the best practices given by the CDC.

Staff will also be fever tested daily before every shift and be required to stay home if experiencing any COVID-19 related symptoms.

Guests are encouraged to wear their own masks but it is not required to participate.

Adventure Operational Changes

We’ve limited our tour sizes and spread out available tour times to limit overlapping groups at our check-in building and to allow additional time to sanitize between groups.

 


 

Update 3.17.20 | Temporary Closures

In an abundance of caution and in the best interest of our guests and employees, CLIMB Works Keana Farms, located in Oahu, HI, is closed temporarily beginning March 17th and CLIMB Works Smoky Mountains, in Gatlinburg, TN, will close temporarily Friday, March 20th. Open tour times are updated in real time on our booking page so you can still make reservations for future dates. 

We will continue to take guidance from appropriate officials and health experts. Check this page for any additional updates.

For any questions about rescheduling, please contact us through the following email addresses:

CLIMB Works Smoky Mountains: info@climbworks.com

CLIMB Works Keana Farms: infooahu@climbworks.com

To book for future times please check our BOOK NOW page for each location.

 


 

Update 3.14.20

COVID-19 Update: With 99% of our activity happening in the great outdoors and with our small guided groups we remain open and invite you to soak in the sun and breathe in the fresh mountain air. 

Also, rest assured, we are taking extra precautions and implementing Centers for Disease Control (CDC) recommended hygiene guidelines at our facilities to ensure your safety and wellbeing. We also ask as a courtesy to our guests and our team that anyone that is feeling sick to please call us and we will happily reschedule your reservation for when you are feeling better. 

Everyone’s wellbeing is paramount and with these additional precautions in place we invite you to come have an adventure of a lifetime.

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