Plan Your Visit

Open year-round. Monday through Saturday. Closed Sundays.
Reservations Required. You can book online or give us a call.

This page is for you, trip planners. Either you are the Type-A personality of the group and live for this kind of detail, or you’ve stepped up to the plate because someone has to. Either way, the information below should answer any and all questions and help you plan your visit with us.

Zipline Requirements

You must be at least 7 years old to participate.
If you are under 70 lbs and at least 7 years old, you can still participate but you may be required to ride tandem with a guide or another lightweight sibling.

Weight/Height Maximum
270 lbs (for heights 5′ 10″ and over) and 250 lbs (for heights under 5′ 10″); No one over 6′ 8″ can participate.

Everyone must wear closed-toe shoes.
No Chacos or Five Finger shoes.

We recommend you be in moderately good health.
You are able to stand on your feet for 3 hours, and comfortable walking half a mile on even terrain. We strongly discourage from participating anyone that has recurring injuries, recent surgeries, or difficulty lifting your legs to your waist.

You will NOT be required to “hand brake”.
You will also not be required to drag yourself over spans of cable. Our carefully designed course, innovative brake, and expert staff will take care of you from start to finish. You just have to worry about having a great time.

Everyone must sign a participant form.
Those under the age of 18 must have a parent or legal guardian sign the participant form.

Participants under 18.
Participants must be at least 15 years old to zipline without having an adult accompany them on the tour. Participants ages 7-14 must have an adult go on the tour with them.

There is no smoking.
Smoking is not permitted once you get into the harness.

INDIVIDUALS WHO CANNOT PARTICIPATE

Those that are pregnant.

Those that suffer from medical conditions that require immediate attention.

Those that have existing or recurring injuries or have recently had major knee, back, or leg surgeries.

Those with serious mental or physical handicaps or disorders that would not enable them to complete the mental and physical tasks that happen throughout the tour.

For any questions regarding if you or someone in your party should or should not participate, please give us a call at 865-325-8116.

Important Policies

Cancellation Policy
For cancellations 48 hours before your scheduled tour you will receive a full refund or we will reschedule your visit. Under 48 hours all reservations are considered final and no refund will be given. Much preparation is required and expenses are incurred to accommodate each scheduled tour and due to limited space others have likely been turned away for your tour time. Please notify us as soon as possible if changes need to be made with your reservation.

Weather Policy
Our zip line tours operate rain or shine. All cancellations due to weather will be the decision of the CLIMB Works staff, and are generally caused by thunderstorms, heavy rains, or high winds. If this happens we will do our best to contact you before and reschedule or provide a voucher for another time. If you are unable to attend another time a full refund will be given.

Late Arrivals
We ask that all guests arrive 40 minutes before their scheduled tour time. Due to the nature of a reservation business, we cannot accommodate late arrivals and your tour will have to leave without you if you are not here on time. No refunds will be provided.

What to Bring

Dress appropriately for weather.
Comfortable clothes are recommended. Rain can come and go very quickly so we recommend wearing clothes that you don’t mind getting a little wet.

You may bring a camera or GoPro.
ONLY if it is secured somehow with a strap or otherwise. CLIMB Works also takes photos of you ziplining available for purchase.

Glasses and sunglasses can be worn.
If you plan on taking them off we recommend having a strap.

Bring something to pull back long hair.

Bring any necessary medication.
Items such as inhalers, nitroglycerine pills, or epi-pens.

DO NOT BRING

Do not wear dangling jewelry.
Including long necklaces and hoop earrings are not allowed.

We do not allow unsecured items.
Items such as phones, keys, water bottles, etc that can fall out while ziplining. This is for the safety of those working or traveling under our zip lines and platforms.

Leave valuable items at home.
We can hold onto your phone and car keys behind the front desk. Everything else must be left in the car.

Zipline FAQ’s

How good of physical shape do I need to be in?
Ziplining is actually really easy and doesn’t require any special strength. Most people have no problems participating; we have 7 year olds to 90 year olds. We do recommend being able to stand for 2.5 hours, able to lift your knees to your waist, and able walk up a couple flights of stairs. See Requirements above for more information.

Do I have to make a reservation?
Yes. Reservations are very strongly encouraged. We will do our best to accommodate walk-ins but there is no guarantee there will be openings. During busy seasons it is recommended to make a reservation at least 5 days in advance to ensure you reserve your preferred time. We are closed on Sundays.

How do I make a reservation?
You can book online or call us at 865-325-8116.

Do you have bathrooms at your facility?
Yes. There are bathrooms at our check-in area; however, there are no bathrooms on the tour.

Do you have lockers at your facility?
Yes. We have small lockers to hold your keys and small items. Everything else must be left in the car. If you choose to take your phone and keys with you on the tour, items must be secured. We are not responsible for lost items.

Do you operate in the rain?
Yes. We operate rain or shine. The Smoky Mountain eco-system comes alive during rainfall and is an exciting place. Ponchos are available upon request. We do not, however, operate in thunderstorms or extremely high winds.

What happens if sever weather occurs on tour?
Although we cannot predict what the weather will do, our staff is trained to make decisions as to when to continue and when to reschedule. Each platform has a way to get each participant safely off of the tour and onto the ground where we can take you back to the main office. Depending on how far you made it through the course, we can reschedule or partially refund you.

What is your weather policy?
Remember our zipline tours will operate rain or shine. All cancellations due to weather will be the decision of the CLIMB Works staff, and are generally caused by thunderstorms, heavy rains, or high winds. If this happens we will do our best to contact you before and reschedule or provide a voucher for another time. If you are unable to attend another time a full refund will be given.

Can I bring a camera?
Yes as long as it is secured with a strap. We do not allow unsecured items that can fall out while ziplining. This is for the safety of those working or traveling under our zip lines and platforms. CLIMB Works also takes professional photos of each participant and group from carefully chosen places that capture the most scenic parts of the tour. These photos are viewable and available for purchase directly after the tour.

Will I be hooking myself up to the zipline?
No. Our expert staff will be taking care of you from start to finish.

Will I be required to brake or stop myself on the zipline?
No. You will NOT be required to “hand brake” or drag yourself over spans on cable. Our carefully designed course, innovative brake, and expert staff will take care of you from start to finish. You just have to worry about having a great time.

What’s the weight/height limit?
Height limit: 6′ 8″
Weight limit: 270 lbs (5′ 10″ and over); 250 lbs (under 5′ 10″)
We strongly discourage from participating anyone that has recurring injuries, recent surgeries, or difficulty lifting your legs to your waist.

Is there a lot of walking?
Treetop Tour: No. We drive you to the top and there is a short walk at the end. There is very little walking.
Mountaintop Tour: Slightly more, but all walking is done on a decked, even surface on either a bridge or a staircase. There is no hiking in the woods on uneven terrain.

What do I wear?
Dress appropriately for weather. Comfortable clothes are recommended while short shorts, loose jewelry, and baggy clothes are not recommended. Rain can come and go very quickly so we recommend wearing clothes that you don’t mind getting a little wet.

Do I tip my guide?
Tips are not expected but greatly appreciated. If you do decide to tip your guides, there is no expected amount.

Can I wear sunglasses?
Yes. Just make sure they don’t fall off your face if you look down. We are not responsible for lost items.

Can I bring a backpack?
We do not allow backpacks or fanny packs unless for medication. Water stations will be available to you throughout the tour.

My child is at least 7 years old but weighs under 70 lbs. Can they still go?
If you are under 70 lbs and at least 7 years old, you can still participate but you may be required to ride tandem with a guide or another lightweight sibling. Please inform us of any lighter participants in your party upon making the reservation so we can make arrangements.

Other questions?
Call 865-325-8116. Our friendly staff will gladly answer all of your questions.

MOUNTAINTOP VS TREETOP

See a comparison of our two zipline tours.
LEARN MORE

Nervous about heights?

Learn about our safety standards.
LEARN MORE