Help others have a great time while you’re having a great time.

HIRING: Zipline Tour Guide

JOB OVERVIEW: Lead groups safely through our zipline course in the Smoky Mountains of Tennessee while educating and interacting with customers to provide a fun and memorable experience.

Success in this role looks something like this: You show up to work on time fully clothed and looking professional. Once at work you engage with customers in a friendly and encouraging manner. You also help them with their safety harness, helmet, and other gear before safely taking them through our 2.5 hour zipline course while sharing knowledge about the Smoky Mountains. Along the way you learn their names, where they are from, interests, and fears. You help them overcome challenges. You encourage them and probably tell some corny jokes. You are sincere and genuine in conversation. Once the tour is over and everyone gives sweaty good-bye hugs to each other, repeat the process.


HIRING: Group Sales Manager

JOB OVERVIEW: Do you have a passion for the great outdoors?  What could be more fun than working for the #1 rafting company and the #1 zipline and mountain biking company in the state?

Smoky Mountain Outdoors and CLIMB Works, two of the most popular outdoor attractions in East Tennessee, are looking for a motivated and seasoned Group Sales professional.


  • Design, lead, and execute strategies and programs to drive group sales at both locations

  • Develop new group business via prospecting, cold calls, leads, trade shows and follow-up

  • Cover all aspects of the group sales cycle, from lead generation, negotiation, offer and close

  • Effectively communicate group-specific details at the operations level

  • Research emerging markets for group sales

  • Maintain complete, accurate and up-to-date files on all existing and potential groups


  • Minimum 5 years of successful experience in Group Sales or equivalent sales related experience.  Experience in local market preferred.

  • Established contacts within the industry.

  • The ability to develop new channels and targeted consumer groups.

  • Interpersonal, communication and presentation skills required

  • Organizational skills

  • Excellent PC computer skills (Word, Excel, PowerPoint, etc.)

  • A love for the outdoors!

Interested applicants should send their resume to Jenny@climbworks.com.

Job Application






Zip Code*

Phone Number*


Are you over the age of 18 OR have you graduated high school?*

Do you have a valid driver's license?*

Are you eligible to work in the United States?*

Have you been convicted of or pleaded no contest to a felony within the last five years?*

If yes, please explain.


Which best describes you right now (mark all that apply)?*
Working full-timeWorking part-timeStudentUnemployed

If you are a student, please describe your current class schedule.

I am interested in (mark all that apply)*:
Summer job onlyPart-time (2-4 days/week)Full-time (4-6 days/week)

I understand that this job requires me to work more around holidays and in the summer. **Note: June through mid-August, Labor Day weekend, Memorial Day weekend, Thanksgiving, and Christmas through New Year’s are especially busy; we are closed every Sunday as well as Thanksgiving, Christmas Eve, and Christmas Day.





Reason for leaving (be specific)*

Supervisor's name*

Supervisor's Phone number*

Supervisor's Email*

May we contact your supervisor?*

How did you hear about CLIMB Works?*

Tell us about yourself (hobbies, skills, interests, etc)*.

Why do you want to work at CLIMB Works?*

What are your career goals?*


Please attach your resume as a PDF document.*

I certify that all of the above information is complete and true. I understand that false information may be grounds for not hiring me or for immediate termination of employment at any time in the future.

Job Qualifications

Must be at least 18 years old OR graduated high school; Positive attitude; Professional; Ability to consistently start/carry on a comfortable conversation with strangers; Ability to naturally command the attention of a group of 10-12 people; Ability to make a good first impression and instill confidence in others as a safe tour guide; Ability to connect with people from all backgrounds and with considerable personality differences in order to meet their needs; Serious-minded when it comes to safety; Enjoys working outdoors; Being physically fit enough to stand for a long period of time, able to pull yourself 100 ft on a zip line, and generally fit enough to instill confidence in customers that they will be taken care of in this potentially dangerous activity.

Job Duties

Greet customers upon arrival; Engage in friendly conversation with customers; Equip customers with proper safety equipment; Instruct customers on zipline safety equipment and course safety; Gain trust of customers through expertise, personality, and professionalism; Lead group of 10-12 people safely through 3 hour zipline course; Hook customer safely to zipline course; Teach customers about surrounding area’s history, interesting facts, and company’s eco-friendly practices; Help customers overcome fear of heights through positive encouragement; Promote camaraderie among groups; May answer phone calls regarding schedule, general questions; Schedule groups using scheduling software; Maintain cleanliness of facilities inside and outside; May maintain premises, i.e. watering, staining, trail clean up, etc; Safely drive groups half of a mile up to the start of our course in a Polaris Ranger.