Zipline Basics

You must be at least 7 years old to participate. If you are under 85 lbs and at least 7 years old, you can still participate but you may be required to ride tandem with a guide or another lightweight sibling.

You must weigh under 270 lbs in order to participate. Anyone that weighs 250 lbs or more, we recommend being in good physical condition.

Everyone must wear closed-toed shoes. No Chacos or Five Finger shoes.

We recommend you be in moderately good health, able to stand on your feet for 3 hours, and comfortable walking half a mile on even terrain. We strongly discourage from participating anyone that has recurring injuries, recent surgeries, or difficulty lifting your legs to your waist.

You will NOT be required to “hand brake” or drag yourself over spans of cable. Our carefully designed course, innovative brake, and expert staff will take care of you from start to finish. You just have to worry about having a great time.

Everyone must sign a participant form. Those under the age of 18 must have a parent or legal guardian sign the participant form.

Participants under 18 must be at least 15 years old to zipline without having an adult accompany them on the tour. Participants ages 7-14 must have an adult go on the tour with them.

There is no smoking on the tour or once you get into the harness.

Those that are pregnant.

Those that suffer from medical conditions that require immediate attention.

Those that have existing or recurring injuries or have recently had major knee, back, or leg surgeries.

Those under the influence of drugs, alcohol, or anything else that impairs judgement.

Those with serious mental or physical handicaps or disorders that would not enable them to complete the mental and physical tasks that happen throughout the tour.

Group Discount
Groups of 10 or more automatically get 10% off. The activities we offer are great for teams, corporate groups, church groups, wedding parties, family reunions, school groups, scouts, etc. And booking is easy. You can book online or give us a call. And when you book online, discounts are applied automatically. Save breaking a sweat for the activity — not the planning.

What is your Cancellation Policy?
For cancellations 48 hours before your scheduled tour you will receive a full refund or we will reschedule your visit. Under 48 hours all reservations are considered final and no refund will be given. Much preparation is required and expenses are incurred to accommodate each scheduled tour and due to limited space others have likely been turned away for your tour time. Please notify us as soon as possible if changes need to be made with your reservation.

What is your Weather Policy?
Remember our zip line tours will operate rain or shine. All cancellations due to weather will be the decision of the CLIMB Works staff, and are generally caused by thunderstorms, heavy rains, or high winds. If this happens we will do our best to contact you before and reschedule or provide a voucher for another time. If you are unable to attend another time a full refund will be given.

Dress appropriately for weather. Comfortable clothes are recommended. Rain in Hawaii can come and go very quickly so we recommend wearing clothes that you don’t mind getting a little wet.

Bring cameras, GoPro’s, and phones at your own risk. We highly recommend having straps or secure pockets. If you’d rather leave them behind and not have the hassle, we take photos along the way of every tour which are available for purchase after your tour.

Glasses and sunglasses can be worn. If you plan on taking them off we recommend having a strap.

Necessary medication such as inhalers, nitroglycerine pills, or epi-pens.

Bring something to pull back long hair.

Dangling jewelry including long necklaces and hoop earrings are not allowed.

We do not allow unsecured items (phones, keys, water bottles, etc) that can fall out while ziplining. This is for the safety of those working or traveling under our zip lines and platforms.

Short shorts, dresses, skirts, swimsuits, and baggy clothes are not recommended.

Backpacks or fanny packs are not recommended unless for medication. Water stations will be available to you throughout the tour.

Leave valuable items at home. We provide small, complimentary lockers to hold your phone and car keys. Everything else must be left in the car.

Is it safe for first-timers?

Absolutely. Our trained staff takes care of you from start to finish and takes care of all necessary safety operations. Also, we use the best in zip line braking, the ZIPKEA, which eliminates riders having to “hand-brake” or drag themselves over spans on cable. For more information on ZIPKEA, visit https://hackwellinnovations.com/zipkea/.

Trained Guides

CLIMB Works’ background is in safety training and has years worth of professional training experience.

Each of our trained guides that will take you through your tour has undergone thorough and extensive safety training; we also require ongoing training to maintain a high level of safety. These trainings include basic safety techniques and protocol to advanced rescue scenarios.

Course Design and Construction

CLIMB Works builds zipline tours all over the country. To go above and beyond the industry safety standards, we team up with structural engineers, professional arborists, and other industry professionals. With years of experience in course design, construction, training and inspection, we lead the industry in innovative safety practices.

By eliminating “hand-braking,” we have taken the safety issue of speed regulation out of the hands of participants and put it into the hands of experts.

Every part of our course has built-in redundancies for added security.

Equipment

All equipment used complies with and exceeds industry standards, and is inspected before and after each use.

How good of physical shape do I need to be in?
Most people have no problems participating. We have 7 year olds to 90 year olds. Ziplining is actually really easy and doesn’t require any special strength. While you will be required to stand some of the time, walk on even platforms, and climb a couple staircases, there are also places to sit along the tour. See Requirements for more information.

Do I have to make a reservation?
Yes. Reservations are very strongly encouraged. We will do our best to accommodate walk-ins but there is no guarantee there will be openings. During busy seasons it is recommended to make a reservation at least 5 days in advance to ensure you reserve your preferred time. We are closed on Sundays.